Responsible and purpose of this privacy policy

This website is operated by Dimenteers GmbH (“us” or “we”), which is the contact and contractual partner for products and services purchased from us. Unless otherwise stated, we are responsible for the data processing listed in this privacy policy.

Your privacy is important to us. That is why we comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).

The purpose of this Privacy Policy is to explain what types of personal data we collect from you or about you from third parties, how we use, disclose, protect and process this information and with whom we share it in the context of our services and the Dimenteers website, as well as certain rights you have in this regard.

Your contact regarding privacy issues

If you have any questions about this Privacy Policy, you can contact us at

Email: info@dimenteers.com

Mailing address: Dimenteers GmbH Limmatstrasse 50 8005 Zürich

Personal data processed

We also process different categories of personal data in view of the different purposes. In the case of contractual partners who are companies, we process less personal data - here we process in particular data of contact persons of the companies (e.g. name, e-mail address, function in the company, communication data). You provide us with much of the following personal data yourself. As a rule, however, you are not obliged to do so. If you provide us with data about other persons, we assume that you are authorized to do so and that this data is also correct. You automatically confirm this when you provide us with data about these third parties. Please ensure that the third parties concerned have been made aware of this privacy policy.

Basic data and contact information Basic data and contact information relate directly to your person and characteristics (e.g. to contact you). For example, we process the following basic data:

• Surname, first name
• Salutation
• Address
• E-mail address
• Telephone number

We receive this master data directly from you. Under certain conditions, however, we may also obtain personal data from third parties, e.g. from our contractual partners, associations and address dealers and from publicly accessible sources such as the Internet.

Contract data Contract data is information that arises in connection with the execution of the contract. We process the following data:

• Information from the run-up to the conclusion of a contract and information on the conclusion of the contract itself (e.g. on the subject matter of the contract), as well as the information required or used for processing
• Date, information on the type and duration as well as conditions of the contract in question, data on the termination of the contract Customer history
• Information on payments and payment modalities, mutual claims Information on complaints, information on customer satisfaction, complaints, feedback
• Responses to customer and satisfaction surveys
• Access data and logins

Communication data Communication data is data that arises in connection with communication with you, e.g. the following data:

• Contact details such as postal address, e-mail address and telephone number
• Content of all correspondence
• Information on the type, time and other marginal data of the communication

Technical data When you visit our website, technical data is collected. This includes the following data, for example:

• Location and traffic data
• IP address of the end device and device ID
• Information about your device, the operating system of your device Information about your internet provider
• Content accessed or logs in which the use of our systems is recorded
• Date and time of access to the website

Other possible data If necessary, we may also process the following additional data:

• We may also process photos or videos in which you may be recognizable (e.g. from events)
• We may collect data about who participates in events and when
• We may collect data on whether you take part in promotions (e.g. competitions)

Purposes of our data processing

Where permitted, we process your personal data for various purposes in which we have a legitimate interest corresponding to the purpose:

• To fulfill a contract
• To improve our services and products
• For communication purposes (e.g. replying to your messages)
• For marketing and information purposes (e.g. so that we can inform you about offers or new activities in line with your personal interests)
• Reviewing your application (so that we can assess whether you are suitable for a position with us)
• For internal administration (e.g. in the context of bookkeeping or archiving data)
• For company development (e.g. for company management, to process the purchase and sale of business areas and the associated transfer of personal data)

Tools & Plugins

Google Analytics This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These text files are stored on your computer and enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. The storage of Google Analytics cookies is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the analysis of user behavior to optimize both its website and its advertising.

IP anonymization We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, compile reports on website activity and provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Youtube On our website, we integrate plugins from the YouTube video portal of YouTube LLC (901 Cherry Ave., San Bruno, CA 94066, USA; EU standard contractual clauses or consent) ("YouTube"). YouTube is a subsidiary of Google. Each time you access a page that offers one or more YouTube video clips, a direct connection is established between your browser and a YouTube server in the USA. This stores information about your visit and your IP address. By interacting with the YouTube plugins (e.g. clicking the start button), this information is also transmitted to YouTube and stored by YouTube. You can find more information on the collection and use of your data by YouTube in the YouTube or Google privacy policy.

Disclosure of data to third parties

Without the support of other companies, we would not be able to provide our services in the desired form. In order for us to be able to use the services of these companies, it is also necessary to pass on your personal data to a certain extent. Such a transfer takes place in particular if this is necessary for the fulfillment of the contract requested by you.

Data is also passed on to selected service providers and only to the extent necessary for the provision of the service. Various third-party service providers are already explicitly mentioned in this privacy policy. These are, for example, IT service providers (such as providers of software solutions), advertising agencies and consulting companies.

In addition, your data may be passed on, in particular to authorities, legal advisors or debt collection agencies, if we are legally obliged to do so or if this is necessary to protect our rights, in particular to enforce claims arising from the relationship with you. Data may also be disclosed if another company intends to acquire our company or parts thereof and such disclosure is necessary to carry out a due diligence review or to complete the transaction.

Retention periods

We only store personal data for as long as is necessary to carry out the processing described in this privacy policy within the scope of our legitimate interest. In the case of contractual data, storage is prescribed by statutory retention obligations. Requirements that oblige us to store data result from accounting and tax regulations. According to these regulations, business communication, concluded contracts and accounting documents must be stored for up to 10 years. The data is deleted or anonymized as soon as there is no longer an obligation to retain it and there is no longer a legitimate interest in retaining it.

Data Security

We use suitable technical and organizational security measures to protect your personal data stored by us against loss and unlawful processing, in particular unauthorized access by third parties. Our employees and the service companies commissioned by us are obliged by us to maintain confidentiality and to observe data protection. Furthermore, these persons are only granted access to personal data to the extent necessary to fulfill their tasks.

Our security measures are continuously adapted in line with technological developments. However, the transmission of information via the Internet and electronic means of communication always involves certain security risks and we cannot provide a guarantee for the security of information transmitted in this way.

Your rights

You have the following rights regarding the Personal Data we hold about you. If you wish to exercise your rights, please contact us under the details given above:

• Right of access: You have the right to ask us to furnish you with a copy of the Personal Data that we hold about you. If you need additional copies or if the request is excessive or abusive, we are entitled to charge a reasonable fee.
• Right of rectification: If the Personal Data we hold about you is incomplete or inaccurate, you are entitled to ask us to rectify it.
• Right of erasure: You can request for us to delete or remove your Personal Data in certain circumstances (i.e., where we no longer need it or if you have withdrawn your consent (where applicable)).
• Right to restrict processing: You can ask us to block or suppress processing of your Personal Data in certain circumstances (i.e. where you dispute the accuracy of the Personal Data or object to us).
• Right to data portability: Under certain circumstances, you have the right to obtain Personal Data you have provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer it to a third party.
• Right to object: You can request that we stop processing your Personal Data for reasons arising from your particular circumstances if we process the data on the basis of a legitimate interest. If you object to the processing of your data for direct marketing purposes, you have a general right of objection, which we will also implement without giving reasons.
• Right to withdraw consent: You have the right to fully or partly withdraw your consent at any time with effect for the future if you have provided your consent to the collection, processing and transfer of your Personal Data. You can click on the ‘unsubscribe’ link in the email you received from us or use our contact form.
• Right to submit a complaint with the supervisory authority: You are entitled to contact the relevant Supervisory Authority - in Switzerland, the Federal Data Protection and Information Commissioner.

We may amend this Privacy Policy from time to time to reflect any changes to our use of your Personal Data or to comply with changes in the law. We therefore encourage you to reread this Privacy Policy periodically to stay up-to-date and informed about how we use your Personal Data.

January 2024